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Support Center
FAQ
Shopping Information
Yes. We deal in 100% original products. You can also verify the product via barcode before placing your order.
Yes, you can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.
Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.
Orders can be cancelled only before dispatch. Once dispatched, cancellation may not be possible.
Estimated delivery time is 2–5 business days. Delivery time may vary due to traffic, weather, technical issues, or law & order situations.
Payment Information
Yes, Cash on Delivery (COD) is available in most cities across Pakistan (subject to courier service availability).
We provide free shipping all over Pakistan on selected products/promotions. Any applicable shipping charges (if any) will be shown at checkout.
You can email us at info@tekstore.pk
Business Hours: Monday to Saturday (10:00 AM – 6:00 PM), Sunday: Closed.
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.
Order Returns
Returns/refunds are accepted only if the item is damaged, defective, or incorrect, and the issue is reported within 24 hours of delivery.
Yes. A complete unboxing video is mandatory for any refund or return claim.
No claim will be processed without a proper unboxing video.
Yes. We record a packing video of each order for transparency and verification.
If an order is refused or not received after courier attempts, the order may be cancelled and future orders may require advance payment.